Returns & Refunds Policy

All products manufactured by Modern Steel Doors are custom made specifically for the client. The deposit is not refundable after the contract has been signed. The balance is due prior to shipping and is not refundable. The reversal of credit card charge(s) is not permitted without written authorization from Modern Steel Doors or Rustic Elegance. All rights to reverse credit charges are forfeited. Returns or abandonment of orders are not accepted. Once the contract has been signed, the purchaser is responsible for the remaining balance.

No refunds will be issued for products damaged during shipping. Claims for damages incurred during shipping must be made with the carrier. A plan of resolution will be determined on a case by case basis.

Due to the custom nature of these products, all dates are approximate and not guaranteed. Prices are based on current cost and availability. Nominal variations in cost and availability are absorbed as a part of doing business. Dramatic variations in cost will be passed on to the client. Variations in availability will be passed on to the client.